FAQ

We assess every case on an individual basis, so even if you may have a bad credit history, we will consider your current financial circumstances along with your application.

Unfortunately we cannot assist you if you are currently bankrupt or under a Part IX Debt agreement.

The simplest way to send us your bank statements is through our online service at http://creditsense.com.au. It collects your information directly and securely from your internet banking and automatically sends the required 90 days of bank statements to Cash Australia.

We aim to have all loans funded within 24 hours. The actual time for the money to appear in your account depends on who you bank with and their processing times. All this depends how fast you can provide the required information and what time of the day you submit your application.

Note: All applications submitted after 3pm AEST will be processed the next business day.

When you receive your first loan, you will be issued a username and password to log-in as an existing customer. Your details from your previous application will be available to review and confirm if there are any changes.

You will still be required to provide the necessary documentation, bank statements, payslips, and/or Centrelink income statement.

Contact us so we can advise you of the balance or alternatively log-in with your details and check online.

We have strict guidelines which apply to the assessment of every loan and this includes limits on the number of loans a customer can have at one time.

A SACC is a Small Amount Credit Contract which is defined in the National Consumer Credit Protection Act (NCCP Act) as being a loan amount of no more than $2,000, set up to be repaid over a term of not less than 16 days and not more than one year.

A MACC is a Medium Amount Credit Contract which is defined in the National Consumer Credit Protection Act (NCCP Act) as being a loan amount of between $2,001 and $5,000, set up to be repaid over a term of not less than 16 days and not more than two years.

Repayments are debited directly from your nominated bank account.

If you miss or payment is not made on time by you, you will incur fees.

Absolutely, you can as much as you like and as often as you like.

Unfortunately, you must pay out existing loan first. As part of our commitment to responsible lending, and the legislation that governs our industry, we can’t lend to someone who already has a loan with us. But you can apply again immediately after you have paid out your existing loan.